Yango Delivery is a new door-to-door delivery service which is now available in Douala. The service provides parcel delivery on the same day around the city.
Users can request a courier through the Yango app in just a couple of taps. It is the same app where you can order a ride. Now, using Yango, users can request a courier just as easily.
They will arrive within 15 minutes to collect your package. Most orders are delivered in an average time of one hour and the payment is available in cash by sender.
Yango Delivery is currently available for packages up to 20 kg. Prices start at 120 CFA. To use the service, a user needs to choose one of the tariffs “Car” or “Moto” in the new “Delivery” section.
After that, the sender has to specify the recipient’s phone number. A convenient door-to-door delivery is included in the price and saves time.
Both the sender and the recipient can track the package on their phones in real time. They know exactly where the courier is and their estimated time of arrival. Such transparency makes deliveries convenient.
Deliveries are carried out by long-term partners. To increase the couriers’ accountability, Yango verifies their identity before giving them access to orders. In addition, they take a special training course to understand how to provide the service and what to do in difficult situations. After training, couriers pass the test, and in case of successful completion, they get access to orders.
Also, the support team is onhand 24/7 to tackle any issues and ensure smooth deliveries.
Businesses use Yango Delivery to enhance customer experience, letting their clients receive orders within 30–60 minutes after placing them. Among key clients are small and medium businesses, but also there are restaurants, grocery stores, as well as e-commerce businesses.
Yango Delivery users can also offload their daily errands to the couriers, such as handing over documents or collecting an order from a store.
Cameroon is the second country in Africa where Yango Delivery operates, following Ivory Coast.
Yango itself is a ride-hailing service that operates mobility and delivery businesses in countries across Europe, Central Asia, the Middle East and Africa, in particular in Côte d’Ivoire, Cameroon, Ghana, Senegal and Zambia.
The free Yango app is available for IOS and Android in English, French and other languages.