Millions of Facebook users across the world, faced difficulties accessing the social network and other services it powers like WhatsApp, Instagram and Messenger on Monday, 4 October 2021.
The Tech giant and its stakeholders have apologized for the inconveniences caused, giving some reasons for the disruption. “Facebook, Instagram, WhatsApp and Messenger are coming back online now. Sorry for the disruption today. I know how much you rely on our services to stay connected with the people you care about” Mark Zuckerberg – Founder and CEO at Facebook said moments after the issue was resolved.
“To the huge community of people and businesses around the world who depend on us; we are sorry. We’ve been working hard to restore access to our apps and services and are happy to report they are coming back online now. Thank you for bearing with us” another statement indicated.
Facebook said faulty configuration changes on its routers were the root cause of the nearly six-hour outage. It further revealed that their engineering teams had learned that configuration changes on the backbone routers that coordinate network traffic between their data centers caused issues that interrupted communication. “This disruption to network traffic, had a cascading effect on the way our data centers communicate bringing our services to halt”, sources revealed.
The Mark Zuckerberg-led company has said they have “no evidence” that user data was compromised. Facebook, Instagram and WhatsApp became inaccessible for large numbers of people at about 4:00 pm (GMT) on October 4, 2021.